HERE WeGo

No personal user data is collected without the explicit user consent. You can withdraw your given consent at any moment if you wish to do so. HERE welcomes the users to share certain data in order to provide a better service, and offers users to consent to it. Even when consent is given, all collected data used in services is fully anonymized and can't be tracked back to individuals. Users can request the removal of all collected personal data in the app. 

We collect the following categories of information:

Registration and contact details

• Some features may require the use of a HERE account, such as when you want to synchronize your Collections. You can also continue using other features of the service without signing in. When you sign up for a HERE account, we collect your name, email address, date of birth and country of residence. Once you are logged in with your HERE account, we automatically try to synchronize your recent searches and the collections associated with your HERE account.

   

Location data and place information

• The service makes use of information about your actual location ("location data") and places ("place information"). Location data reveals where you currently are or where you have been. Location Data is based on available positioning methods, such as Assisted GPS. In many device models, the user interface of the Service identifies the use of positioning with an icon. Place information is general information pertaining to particular geographical locations (ie, a city of the location of a restaurant) which you provided to us in your Collections, for example. Unless otherwise stated, we use random identifiers in connection with your location data that do not identify you personally. When you start to use the service, the applicable service activates your selected positioning methods to retrieve your current location. The service may send your location data to HERE when you use location-enabled features of the service online, such as asking for information about nearby services or offerings, using search features, as well as when the service asks for new maps for new areas you previously navigated to. The location data may be collected when you use the traffic feature for service improvement purposes without identifying you personally. Place information may be sent to HERE, for example, when you synchronize your collections.

   

Turning on 'Traffic' allows the app to send HERE information about your ride (ie, your car's location, the directions of travel, etc). We combine this info with what other drivers have sent to provide you with better and faster routes.

To turn traffic info on:

• Open the WeGo app
• Select 'About, Legal and Notices'
• Select 'HERE Traffic'
• Turn it on

You can also find this toggle by:

• Opening the WeGo app
• Selecting the layer icon on the bottom right corner
• Turning on/off the 'Traffic' option

To add stops to your route, you can follow two different paths.

The first one is by using the initial route planner of WeGo before starting the navigation:

• Open the WeGo app
• Select your final destination
• Calculate your car, bike or pedestrian route
• Click on the three lines icon on the right side of the starting point/destination field
• Add one or more stops to your route and arrange them according to your preferences
• Start your navigation with WeGo and go through all the stops you've added

The second option is to add a stop to your route after the navigation has already started:

• Open the WeGo app
• Enter your destination and click on 'Directions'
• Start the navigation by clicking on the blue arrow of one of the alternative routes
• Drag the bottom navigation bar up to expand the menu
• These options will become available: 'Search', 'Gas', 'Parking', 'Restaurants' and 'Toilets'
• See available waypoints by clicking on the relevant icon, or selecting 'Search' to add a specific address
• You can search for these places either along your route or at a destination
• Select your choice of waypoint from the list or map and click on 'Add stop'
• The stop is now added to your route

HERE WeGo covers electric vehicles and shows the locations of charging points. 

To enable this function on your app:

• Open the WeGo app and drag the bottom bar up to expand the menu
• Select 'Settings'
• Under 'General', select 'Fuel type'
• Under 'Fuel type', select 'Electric'
• Whenever you search for EV charging stations or try to get a waypoint while navigating (by selecting 'Charging', for example), the app will take into account that you have an electric vehicle and show you the relevant results

You can also search for electric charging stations in WeGo and verify whether these points are available or occupied*.* Service is available for a limited amount of regions only.

To navigate offline, download the offline maps of the areas you wish to navigate:

• Launch the app and drag up the bottom bar to expand the menu
• Under 'Your Maps', you'll see a 'Download maps' option
• The app will display information about your system storage (ie, how much free space you have for maps) and a button that says 'Download new maps'
• We group offline maps by continent to make them easier to find. Select the continent where your region of interest is located to search for the relevant maps
• Select the download icon to the right of the region's name and wait for the download to complete

Before navigating offline, remember to tag the 'Use app offline' option located in the app's menu.

Rest Areas are public facilities available on highways or motorways where drivers can take a break. You can usually find gas stations, restrooms and/or places to buy food in these areas.If you open the WeGo app, drag up the bottom bar and select 'Settings', you'll find a toggle switch for the 'Rest Areas' functionality. Once turned on, the app will start showing the rest areas available on your way (if any), especially when you're driving on highways.When the app shows the rest area icon, you can click on it and add it as a stop on your route.

When the 'Door-to-door directions' feature is activated, WeGo will offer you a complete door-to-door navigation experience. 

This works by:

• Showing the walking section from your current location until your parked vehicle
• Having an automatic handover from the pedestrian to the car navigation
• Guiding you throughout all the car navigation
• Showing you when to stop driving (and where to park)
• Guiding you to walk the final section to arrive at your destination (in case the destination is not reachable by car, for example)

To activate this mode:

• Open the WeGo app
• Select the final destination of your route
• Click on 'Directions'
• Select 'Route preferences'
• Turn on the 'Get Door-to-door navigation' option

Note: To use the feature, make sure you previously saved the location of your car.

We work hard to keep the maps as current as possible but as data constantly changes around the world, some of these changes can take a while before they show p in our maps. Please, use the 'Suggest an edit' option when you'd like to report issues about outdated POI information in our maps. If you'd like to report any other issue, please send an email to appsupport@here.com with more details or use the Map Creator tool.